Return & Exchange Policy

If something arrives faulty, damaged or not as ordered, we'll put it right.

What you can return

• Faulty devices (pod kits, mods, chargers): report within 7 days of delivery for a repair, replacement or refund.
• Wrong or damaged items: report within 48 hours of delivery with a photo of the item and packaging.
• Unopened items: can be exchanged within 7 days if the seal is intact.

What we can't accept

• Opened e-liquids, nicotine salts and disposable vapes, for hygiene and safety reasons (unless faulty on arrival).
• Coils and pods that have been used.
• Damage caused by misuse, water or using the wrong batteries or chargers.

How to start a return

Contact us with your order number and a short description or photo of the issue. We'll arrange collection or tell you where to send the item. Refunds are paid by bank transfer or mobile wallet within 5 working days of receiving the return.